Privacy Policy

1. Who we are

AK Cash for Cars buys and removes old, damaged, unwanted and non-running vehicles. This policy explains what personal information we collect when you contact us or use this website, why we need it and what we do with it. We handle personal information in line with the Australian Privacy Principles.

For any privacy question, email info@akcashforcars.com.au or call 0424 712 131.

2. What we collect

We only collect what we need to give you a quote and buy your vehicle. When you fill in the quote form, call, text or message us, this may include:

• your name, phone number and email address (email is optional);
• your suburb or pickup address;
• the vehicle's year, make, model, condition and any details you tell us about it; and
• if you sell to us, the records needed to complete the sale, such as proof that you own the vehicle.

Like most websites, our site also records basic technical information when you visit, such as your browser type, device and the pages you view. This helps us keep the site working and secure.

3. How we use it

We use your information to:

• give you a quote and answer your questions;
• arrange a pickup time and location;
• complete the sale, pay you and keep the records the law requires; and
• keep the website working, protect it from spam and improve it.

We will not send you marketing messages, and we never sell or rent your personal information to anyone. If you choose not to give us your contact or vehicle details, we may not be able to give you a quote.

4. Who we share it with

We only share your information when it is needed to deal with your enquiry. That includes:

• the trusted service providers that run our website, quote form, email and lead notifications, who may only use it to provide that service to us;
• our team members who arrange or carry out your pickup; and
• government agencies or authorities, when the law requires it.

Some of our service providers store data on servers outside Australia. Where that happens, we choose reputable providers that protect personal information.

5. Cookies and analytics

We use Google Analytics 4 to see how many people visit the site, which pages they read and whether they use the call, message or quote buttons. It uses cookies and does not tell us who you are. We never send your name, phone number, email or vehicle details to Google Analytics. We do not use advertising cookies.

You can block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on. To learn more, see how Google uses information from sites that use its services.

6. Keeping it safe

Your enquiry is stored securely and only the AK Cash for Cars team can see it. We keep it only as long as we need it for your enquiry, a completed sale and our legal record-keeping, then delete it. Spam and duplicate enquiries are removed.

No website can be completely secure, so please do not send identity documents or bank details through the quote form. We will ask for anything like that in person when we collect your vehicle.

7. Your choices and complaints

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it when we no longer need to keep it. We may need to confirm who you are first. We will reply within 30 days.

If you have a privacy concern, contact us first using the details above and we will try to fix it. If you are not happy with our answer, you can contact the Office of the Australian Information Commissioner.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.